The Customer 360 Control for Dynamics 365 Customer Service is an innovative feature that improves the customer experience by providing…
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In today’s fast-paced world, the Internet of Things (IoT) has become a critical component of company operations across multiple industries….
Staying ahead of the game in the ever-changing environment of customer service is critical for organizations to flourish. Microsoft recognizes this,…
With each new release, Microsoft brings forth a number of exciting new features and capabilities. However, to make room for…
Microsoft Dynamics 365 Customer Service is a sophisticated business application that enables customer service agents and supervisors to provide prompt,…
There have been a series of new features so far this year in Dynamics 365 Customer Service and OmniChannel. These…