Smarter Shift-Based Routing: Elevating Contact Center Efficiency with Dynamics 365 Ensuring timely and high-quality support goes beyond having skilled representatives….
Contact Center
OmniChannel and Contact Center
We are happy and proud to announce that we are live with the implementation of Dynamics 365 Contact Center for…
In today’s contact center world, every second—every work item—counts. Microsoft’s recent release of real‑time analytics for record routing in Dynamics 365…
Staying ahead of the game in the ever-changing environment of customer service is critical for organizations to flourish. Microsoft recognizes this,…
There have been a series of new features so far this year in Dynamics 365 Customer Service and OmniChannel. These…