Smarter Shift-Based Routing: Elevating Contact Center Efficiency with Dynamics 365 Ensuring timely and high-quality support goes beyond having skilled representatives….
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We are happy and proud to announce that we are live with the implementation of Dynamics 365 Contact Center for…
In today’s contact center world, every second—every work item—counts. Microsoft’s recent release of real‑time analytics for record routing in Dynamics 365…
This is impressive! Copilot in Edge is able to summarize a YouTube video and even provide the main conclusions! BUT,…
Copilot in Dynamics 365 Customer Service is now available across multiple geographic regions. Customers outside the US can now experience…