Smarter Shift-Based Routing: Elevating Contact Center Efficiency with Dynamics 365 Ensuring timely and high-quality support goes beyond having skilled representatives….
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We are happy and proud to announce that we are live with the implementation of Dynamics 365 Contact Center for…
In today’s contact center world, every second—every work item—counts. Microsoft’s recent release of real‑time analytics for record routing in Dynamics 365…
This is impressive! Copilot in Edge is able to summarize a YouTube video and even provide the main conclusions! BUT,…
The Customer 360 Control for Dynamics 365 Customer Service is an innovative feature that improves the customer experience by providing…
In today’s fast-paced world, the Internet of Things (IoT) has become a critical component of company operations across multiple industries….
Staying ahead of the game in the ever-changing environment of customer service is critical for organizations to flourish. Microsoft recognizes this,…
Copilot in Dynamics 365 Customer Service is now available across multiple geographic regions. Customers outside the US can now experience…
With each new release, Microsoft brings forth a number of exciting new features and capabilities. However, to make room for…
Microsoft Dynamics 365 Customer Service is a sophisticated business application that enables customer service agents and supervisors to provide prompt,…